What is 1:1 Support?
While the Louenna app is available to everyone, direct communication with us can offer significant benefits. Louenna has created a small team of professionals who work closely together and all follow the same ethos as her.
With our 1:1 service you get to speak directly to your dedicated consultant and explain your individual circumstances, allowing them to tailor the right support for you. You can choose from an online consultation, WhatsApp support or a home visit.
Our team can help with anything from preparing for a new baby, helping you establish healthy sleep habits, weaning, potty training and managing reflux and allergies. Whatever issues you and your family are experiencing, we are here to help you and have extensive knowledge in all these areas. Having helped hundreds of families, our team are flexible and will create a support line that is there for you, your baby and your family.
Meet the Team
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Janie
Head of Consultancy
Janie is a busy mum of three and a Norland nanny with over 20 years of experience, having met and trained with Louenna at Norland College.
Janie has experiencing working with families as a live-in nanny, a 24-hour and overnight maternity nurse, and a consultant. Janie truly understands the challenges new parents face, especially the exhaustion and uncertainty that comes with caring for a newborn. Her approach involves partnering with parents to help them comprehend their babies' behaviours, and together they create a routine that works for the entire family. Janie's expertise lies in routine planning, sleep support and she also has extensive knowledge in managing babies and children with severe allergies.
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Karen
Consultant
Karen has been supporting families for over thirty years and finds her job incredibly rewarding.
Firstly, as a nursery nurse, and then as the Head of a successful private nursery in Radlett, Hertfordshire, UK. From there, Karen went on to be a certified paediatric sleep coach for infants and children; maternity nurse; a night nanny, a breastfeeding support mentor; and a baby massage instructor. Alongside that, she raised her own two boys, who are now grown up.
Karen offers a comprehensive, holistic approach and strives to support parents who are adapting to the challenges life brings as a new parent, and to help families who are struggling with their little one’s sleep, feeding or behavioural issues.
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Lucy
Travelling Consultant
Lucy is a qualified Norland nanny and has supported families for over a decade, as both a nanny and a sleep consultant, and finds what she does incredibly rewarding.
Whilst she extensively pre plans, Lucy also adopts a holistic approach and believes initiative in the moment is imperative for a bespoke approach to each child, in order to support them to best thrive.From small tweaks to total resets, Lucy works alongside parents to troubleshoot, and develop an approach that will best support and encourage individual families on their sleep journeys. It really is so fulfilling just how much can be achieved in as little as 48 hours!
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Lorren Khumalo
Travelling Consultant
Lorren is a dedicated paediatric and maternity nurse with over 15 years of experience providing expert, compassionate care to newborns, children, and their families.
Lorren offers a calm, confident presence and tailors her care to meet each family’s individual needs in areas such as: newborn care, breastfeeding support, routine, sleep training and developmental guidance.
Lorren is passionate about helping parents feel informed, supported, and empowered.
Lorren has helped families all over the UK and was honoured to work for the Duke and Duchess of Sussex as their nanny.
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Alex
Head of Communications
Alex has been supporting families for over 17 years as a maternity nurse and nanny. Alex has expertise in helping families with common problems such as sleep, routine, feeding and reflux.
Alex earned several qualifications such as Maternity Nursing, Sleep Training and Reflux and Allergies.
Alex met Louenna in 2012, after taking over from one of Louenna's maternity nurse roles.
Louenna and Alex became friends and have worked together since the app was in it's infancy stages.
Alex lives in Edinburgh and works as part of the Nanny Louenna team whilst raising her two young children.
Testimonials
Our little boy who was waking every 45 mins at night and had to be rocked and held for 10 minutes before putting in the cot, now goes to sleep with no crying after 5 minutes every time and has started sleeping through the night! Every happy parents and could not recommend a better person than Janie and the nanny Louenna app.
The support team is absolutely brilliant - very experienced and incredibly helpful, willing to go above and beyond to help. I used their support package for sleep training and managed to get my baby to sleep through the night within a week with their advice offered at each step along the way and as a follow up. It’s been such a smooth process. Thank you! Thank you! Thank you!
Alex was brilliant. Really lovely and completely reassuring. I didn’t think our son would ever go to sleep without being rocked but she sorted it immediately! He tends to get upset when anyone outside my husband and I looks after him too but he was really happy with Alex. A very positive experience!
Janie has helped our family via the 1:1 support and has been absolutely amazing - so kind, helpful and knowledgeable. From support with sleep to the daily routine, Janie always has the answer and has given us the confidence we needed with our two girls. Thank you so much.
I was a little apprehensive about sleep training as I couldn’t ever bring myself to let our little one cry it out, but to my surprise with just a few simple tweaks to his routine (which we were already following from your app) and understanding his noises, he slept through the night very quickly and seems to be a happier and more content baby.
Janie is extremely knowledgable, I come away from the sessions ready to apply all of the tips from her toolkit! It’s been really helpful to ask questions and get her perspective from years of experience.
We battled sleep deprivation for years, we were miserable, our kids were unsettled, and working with Janie has changed that all. We now have a clear schedule, strict rules and bed times, and now have a completely harmonious house. We're happy, we have our lives back, and our kids are thriving as they are well rested. We wish we'd done it sooner. We can't recommend it enough!
Janie has been such a help with both my boys sleep and routine! She initially helped my 4 month old get into a routine and sleep through the night! She also got him doing his lunch time nap in the cot which he never did before, he would only sleep in the sling which was exhausting!
